Support

Email sanskar@epictexting.app and we usually reply within one working day. Tell us the email you sign in with.

Common fixes

• “Twilio rejected that Account SID / Auth Token”: copy both again from the Account Info box at console.twilio.com. If you rotated your Auth Token, reconnect in the dashboard.
• Twilio error 21608 (unverified number): Twilio trial accounts can only text numbers you have verified in Twilio. Verify the number, or upgrade your Twilio account.
• Twilio error 30034 / undelivered in the US: US carriers need your number registered for A2P 10DLC. Register it in the Twilio console.
• “Monthly limit reached”: your plan's texts reset on the 1st (UTC), or see pricing for more.
• ChatGPT says it isn't connected: in ChatGPT, remove the EpicTexting app and add it again, then press Allow.

Topics we help with

Setting up Twilio, the ChatGPT app, the Google Sheets add-on, billing, and deleting your data.